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Terms of Service
Last updated: January 2025
Agreement to Terms
By engaging SP&N Landscape (Sai Plantation & Nursery) for landscaping and horticulture services, you agree to be bound by these Terms of Service. Please read these terms carefully before proceeding with any services. These terms constitute a legally binding agreement between you and our company.
Services Provided
SP&N Landscape provides comprehensive landscaping and horticulture services including:
Design Services
- Landscape design and master planning
- 3D visualization and concept development
- Site analysis and soil assessment
- Sustainable landscape solutions
Installation Services
- Plant selection and installation
- Irrigation system design and setup
- Hardscape and softscape development
- Garden construction and renovation
Consultation Services
- Horticulture consultation and advice
- Plant health diagnosis and treatment
- Soil improvement recommendations
- Seasonal care planning
Maintenance Services
- Regular garden maintenance and care
- Pruning, fertilization, and pest control
- Irrigation system maintenance
- Emergency landscape services
Client Responsibilities
As our client, you agree to fulfill the following responsibilities:
Property Access & Information
- Provide accurate information about your property, soil conditions, and requirements
- Ensure safe and reasonable access to work areas during business hours
- Disclose any underground utilities, septic systems, or property restrictions
- Inform us of any changes to property conditions or project requirements
Legal & Regulatory Compliance
- Obtain necessary permits, approvals, and HOA permissions where required
- Ensure compliance with local zoning laws and building codes
- Verify property boundaries and easement restrictions
- Handle any neighbor relations or community board approvals
Financial & Communication
- Make timely payments according to agreed payment schedules
- Communicate promptly about any concerns, changes, or issues
- Follow maintenance instructions for installed plants and systems
- Maintain a professional and respectful working environment
Project Timeline & Completion
Project timelines are estimates based on normal conditions and may vary due to factors beyond our control.
Factors Affecting Timeline
- Weather conditions and seasonal considerations
- Site conditions and accessibility challenges
- Material availability and delivery schedules
- Permit approval processes and inspections
- Client-requested changes or modifications
- Unforeseen site conditions or complications
Our Commitments
- Communicate delays promptly and transparently
- Work diligently to minimize project impact
- Provide regular progress updates and reports
- Schedule work during optimal planting seasons
- Complete projects to agreed specifications
- Obtain final client approval and sign-off
Payment Terms & Conditions
Design Services
- Consultation fees due upon completion
- Design fees: 50% advance, 50% on approval
- Revisions beyond 2 rounds incur additional charges
- Rush projects subject to 25% surcharge
Installation Projects
- 30% advance payment to commence work
- 40% at project midpoint or material delivery
- 30% upon completion and client approval
- Large projects may have customized schedules
Maintenance Services
- Monthly services billed in advance
- Quarterly and annual plans available
- Emergency services billed separately
- Seasonal packages offered at discounts
Payment Policies
- Late payments incur 2% monthly interest
- All prices subject to applicable taxes
- Accepted: Cash, bank transfer, digital payments
- Payment disputes must be raised within 7 days
Warranties & Guarantees
We stand behind our work with comprehensive warranties and guarantees:
Plant Installation Warranty
- 6-month establishment guarantee
- Free replacement for plants that fail to establish
- Covers plant material defects and installation errors
- Requires adherence to provided care instructions
Irrigation Systems
- 3-year warranty (1-year full coverage, 2 years parts only)
- Covers manufacturing defects and workmanship
- Annual maintenance recommended for warranty
Design & Construction
- 2-year design warranty; 1-year on hardscape construction
- Covers structural integrity and workmanship
- Excludes normal wear and weather damage
Maintenance Services
- Satisfaction guarantee
- Service quality assurance and monitoring
- Prompt response to service concerns
- Seasonal adjustment and optimization
Warranty exclusions: damage from natural disasters or extreme weather, failure to follow maintenance instructions, damage from third parties, pets or unauthorized modifications, normal wear and tear, and damage from client negligence or misuse.
Limitations & Liability
Our total liability for any claim is limited to the value of services provided for that specific project. We maintain comprehensive insurance coverage for our operations, including general liability insurance, workers' compensation coverage, and professional indemnity insurance to protect both our company and our clients during all service activities.
Client responsibilities include underground utilities location before work begins, property boundary verification, neighbor notifications, and pet/property protection. We are not liable for delays caused by Force Majeure events including natural disasters, government restrictions, labor strikes, material shortages, or pandemic/health emergency restrictions.
Cancellation & Refund Policy
Design Consultations
- 48-hour cancellation notice required
- Same-day cancellations incur 50% fee
- No-shows charged full consultation fee
- Weather-related reschedules at no charge
Installation Projects
- Cancellation before work starts: 10% admin fee
- After work commences: costs incurred non-refundable
- Custom orders and special materials non-refundable
- Client-initiated changes may incur additional costs
Maintenance Services
- 30-day written notice required for cancellation
- Annual contracts: pro-rated refunds available
- Seasonal services: cancellation by season start
- Emergency services cannot be cancelled once started
Refund Processing
- Approved refunds processed within 15 business days
- Refunds issued to original payment method
- Processing fees may apply for certain payment types
- Partial refunds calculated on pro-rata basis
Intellectual Property Rights
All design work, plans, concepts, and proprietary methods created by SP&N Landscape remain our intellectual property until full payment is received. Upon full payment, you receive a license to use the designs for the specified project location only. We reserve rights to use completed projects in marketing materials, and commercial reproduction of our designs requires written permission.
Dispute Resolution
We are committed to resolving any disputes fairly and efficiently through the following process:
Step 1 â Direct Communication: Contact our management team to discuss concerns and seek resolution.
Step 2 â Formal Mediation: Engage a neutral third-party mediator if direct resolution fails.
Step 3 â Legal Arbitration: Binding arbitration under Delhi jurisdiction as a final resort.
Contact Information
For questions about these Terms of Service, contract discussions, or service inquiries, please contact us:
Business Information
SP&N Landscape (Sai Plantation & Nursery)
Established 2009 ⢠Licensed & Insured
Managing Director: Mahendra Kumar Jha
Contact Details
đ§ sainurserydelhi@gmail.com
đ +91 9968019345, +91 9717819753
đ Mon-Sat: 9AM-6PM, Sun: 10AM-4PM
Office Address
Fâ92A, Kh no-998, 1st Floor, Harswaroop Colony, Fatehpur Beri, New Delhi - 110074
Changes to Terms
We reserve the right to modify these Terms of Service to reflect changes in our business practices, legal requirements, or industry standards. When we make changes:
- Existing contracts remain under original terms until completion
- New projects will be subject to updated terms
- Significant changes will be communicated to active clients
- Updated terms will be posted on our website with revision date
- Continued engagement constitutes acceptance of updated terms